POSITION: Membership and Customer Service Supervisor
CLASSIFICATION: Part-time (28-30 hours per week, must be available weekends) $13-$14 per hour.
SUMMARY: The Membership and Customer Service Supervisor is responsible for the overall day-to-day operations of the Garden’s gift shop, membership sales, administration, rentals, and supervision of gift shop employees. The Membership and Customer Service Supervisor performs administrative assessment and analysis of membership sales for the Membership Task Force and Development Manager. Lead all aspects of retail sales including but not limited to greeting and welcoming customers, suggestive selling, closing the sale, and accurately completing the sale on the point-of-sale register.
DUTIES AND RESPONSIBILITIES:
• Serve as primary contact for those seeking information or assistance on various aspects of The Water Conservation Garden
• Manage overall day-to-day operations of The Garden Gift Shoppe; order and process all Gift Shoppe inventory; plan and implement effective merchandise displays
• Create and distribute monthly staff schedule to assure all hours are covered and within budgeted hours
• Complete semi-annual inventory for audit and accountability of goods/funds.
• Train and Supervise Gift Shoppe employees and Docents/Volunteers to assure best practices in sales, POS, Cash Handling Procedures, and Admin duties. Implement sales tactics and incentives with staff to sell memberships and product.
• Coordinate Membership and Donor bulk mailings
• Prepare reports/graphs for Membership Task Force
• Maintain a detailed and accurate applicant database (address, phone, email, etc).
• Plan and manage Gift Shoppe revenue and expenses
• Prepare outgoing mail and retrieve incoming mail
• Daily collection of contents of donation boxes throughout The Garden
• Stock and order office supplies as needed
• Manage service on office equipment; copier, postage machine, etc. when needed
• Occasionally take minutes for committee meetings
• Minor social media and marketing tasks
• Stock all print materials in plaza, gift shop and throughout The Garden
• Assist in managing business aspects of rentals and other third party use of The Garden’s facilities; serve as primary contact for all third-party facility rentals; maintain contracts, including payment and insurance documentation; provide site tours for facility rental clients, and promote facility to potential clients
• Perform other related duties as assigned by management
• High school diploma or GED, some college preferred
• Previous Customer Service experience
• Self-motivated, self-starter with little need for direction
• Ability to exercise good judgment
• Ability to prioritize, juggle multiple tasks and meet deadlines
• Excellent customer service/relations skills
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively in a multifaceted and sometimes demanding work environment
• Intermediate level in Microsoft Office (Excel, Outlook, Word, and PowerPoint)
• Customer Service–Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication–Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication–Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork–Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Attendance/Punctuality–Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability–Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign/reassign duties & responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About The Water Conservation Garden
The mission of The Water Conservation Garden is to inspire positive change in the living environment through the conservation of water and other natural resources.
The Water Conservation Garden has nearly six acres of displays that showcase water conservation through a series of beautiful themed gardens, such as a native plant garden and a vegetable garden, as well as how-to displays such as mulch and irrigation exhibits. The Garden also features a native butterfly pavilion that is open spring and summer each year. Please visit our Exhibits page for more information.
Employment at The Water Conservation Garden
It is the policy of Water Conservation Garden to provide equal employment opportunities to all qualified persons without regard to race, creed, religion, sex, sexual orientation, age, national origin, physical or mental disabilities, marital status, veteran status, or any other status or characteristic protected under federal, state, or local law. The Immigration Reform and Control Act of 1986 requires the Water Conservation Garden to hire only individuals who are eligible to work in the United States. Upon the employee’s reporting for the first day of work, an individual will be expected to present proper documentation establishing employability.
The Garden offers internship opportunities to students interested in pursuing a career in education or horticulture. Interns will learn skills from The Garden’s expert professional staff and will gain a strong practical background to support their area of study.
Nature Tour Guide
Share your love for the outdoors and teach kids in nature! We are seeking talented individuals to conduct fieldtrip tours as part of Ms. Smarty-Plants™ Fieldtrips at The Water Conservation Garden and assist in classroom related responsibilities. Completion or current enrollment in college-level classes required, or prior experience as an educator. Please see the links below for description of the internship and the application.
Tuesday Habitat Crew (High School Internship)
Get involved in citizen-science by collecting data from the Habitat Garden and prepare education materials for the Ms. Smarty-Plants™ youth education program. The Habitat Crew meets every Tuesday during the school semester from 3-4pm at The Water Conservation Garden. Please see below for link to application.
For more information, please contact Jillian Quint at 619-660-0614 x21.