The Water Conservation Garden
Job Description and Application for Employment
POSITION: Customer Service Supervisor/Manager on Duty
Part Time, 25+/- hours per week, must be available weekends.
Director of Operations
We are a family-friendly, community Garden looking for an upbeat, friendly, dedicated professional for an admissions supervisor. This supervisor will greet guests and is the initial interaction and experience of The Garden. This position performs all aspects of sales including but not limited to greeting and welcoming customers, suggestive selling of upgrades to memberships, closing the sale, and accurately completing the sale on the point-of-sale register. This position requires strong leadership and adhering to confidentiality in dealing with issues. Needs to be able to work on their own without a lot of supervision/self-starter.
WORK YOU WILL CONTRIBUTE (DUTIES/RESPONSIBILITIES)
- Greet guests in an enthusiastic and courteous manner; always provide outstanding customer service
- Utilize various selling techniques to increase sales from entry tickets to memberships
- Accurately complete sales using POS cash register system according to established procedures.
- Create schedule for customer service staff monthly and cover shifts/fill gaps as needed
- Maintain knowledge of all membership benefits and programs and making sure staff are up to date
- Ensure signage at the entrance and Gift Shop is accurate and up to date
- Data entry and administrative tasks
- Organize of The Garden entrance and kiosk
- Be a professional example and resource to staff and guests
- Perform other related duties to ensure guidelines are met in budgeting and purchasing
- Ability to perform and react in emergency situations
WHAT YOU BRING TO THE ORGANIZATION (EDUCATION & EXPERIENCE)
- Any combination of education, training, or experience that provides the required knowledge, skills, and abilities
- Commitment to excellence and high standards
- Ability to manage priorities and workflow
- Excellent cash handling
- Great Communication with staff, volunteers, and guests
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Excellent customer service skills
- Creative, flexible, and innovative team player
- Professional appearance and demeanor
- Ability to effectively communicate with people at all levels and from various backgrounds
- Proficiency in Microsoft and Google programs
- Knowledge of Water Conservation, Gardening or Horticulture a plus
DESIRED SKILLS (COMPETENCIES)
- Customer Service–Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication–Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication–Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork–Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
- Attendance/Punctuality–Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability–Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
WORKING CONDITIONS AND ADDITIONAL INFORMATION
Work may be performed in an office environment or field environment. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than 2 hours per day. No or very limited exposure to physical risk. Workplace is non-smoking and drug-free. Hours are flexible with a minimum of ten (10) regular in-office hours per week. Weekend and evening hours at events required on occasion.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ABOUT THE WATER CONSERVATION GARDEN
The Water Conservation Garden, a nonprofit organization founded in 1999, is a 5-acre public garden whose mission is “promoting water conservation in the southern California landscape through excellent programs and exhibits that educate and inspire the public.” The Garden serves over 50,000 visitors annually and offers educational tools via 16 display gardens and a full program of tours, classes, and events for children, adults, families, and landscape professionals, both on-and off- site. In 2007, The Garden won the Rain Bird Corporation’s international award for leadership in water conservation; in 2009, Sunset Magazine listed The Garden as one of the “Top Ten Western Gardens.”
EMPLOYMENT AT THE WATER CONSERVATION GARDEN
It is the policy of The Water Conservation Garden to provide equal employment opportunities to all qualified persons without regard to race, creed, religion, sex, sexual orientation, age, national origin, physical or mental disabilities, marital status, veteran status, or any other status or characteristic protected under federal, state, or local law. The Immigration Reform and Control Act of 1986 requires the Water Conservation Garden to hire only individuals who are eligible to work in the United States. Upon the employee’s reporting for the first day of work, an individual will be expected to present proper documentation establishing employability.